Made Of Sparkles reserves the right to cancel any order where the name on the billing address does not match that of the cardholder or where billing address and delivery address do not match, without further recourse to you. This is to protect both consumers and Made Of Sparkles. Made Of Sparkles may dispatch any order to billing address rather than delivery address as an alternative.

For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.

Made Of Sparkles are a chosen partner of One4all Gift vouchers for use in store. We are happy to process a telephone order using a one4all gift card but we cannot accept them via our website.

Refunds for online orders will not be issued to a One4all card under any circumstances as per One4all’s terms of conditions of use, unless the product is deemed faulty upon inspection and/or Made Of Sparkles are unable to fulfil an order. All other instances of issuing refunds will be in the form of an Made Of Sparkles Gift Voucher.

At Made Of Sparkles we endeavour to keep stock levels as accurate as possible. Unfortunately, due to the large volume of orders being processed daily there can be very rare occasions where our stock levels do not immediately reflect on the website.

In the event of an order being placed for an item of which we no longer have stock we will attempt to locate the item in one of our stores and have it dispatched directly from them.

We will contact you by email as soon as possible to advise you of this. If you are ordering multiple items at once we will have stocked items dispatched separately and then dispatch any missing items as soon as we receive more stock.

After you place an online order, you will receive an email acknowledging that we have received your order. This does not mean that we have accepted your order. If we accept your order, we will confirm our acceptance by sending you a dispatch confirmation email confirming that your order has been dispatched. Our contract with you will come into effect at that point. If we are unable to fulfil your order, for example, because an item is out of stock or because we cannot meet your delivery deadline, or for any other reason, we will not accept your order and will let you know by sending you an email to this effect. If you have already paid for your order, we will refund your payment in full (including any delivery charges) via the method you used to make the payment. We will process any refund due to you as soon as possible but in any case, within 14 days of the date of our email to you.